Order Processing
Orders placed by 3:00 PM PT M-F and by 12:00PM PT Saturday generally ship same day.
Orders placed after those cutoff times ship on the next business day.
Orders may be delayed if payment verification or eligibility review is required.
Processing times are estimates rather than guarantees. A shipping label or tracking number may be generated before the carrier physically receives the package.
Shipping Destinations
BioPep currently ships within the United States only. We do not ship internationally at this time.
Shipping Methods and Charges
Available services, carrier options, estimated transit times, and shipping charges are displayed at checkout based on destination and order characteristics. Any free-shipping promotion is subject to the threshold and terms shown on the Site when the order is placed. Expedited service shortens the carrier’s estimated transit time but does not eliminate order processing or guarantee a delivery date.
Packaging
All orders ship in plain, discreet packaging or carrier specific packaging with no product or content descriptions on the exterior. Materials are packed to protect stability in transit, and temperature-sensitive items are packed appropriately for the selected service level.
Tracking
Once your order ships, tracking information is emailed to the address provided at checkout. You can also look up fulfillment status and carrier tracking on the Tracking page using your order number and billing email. Please allow up to 24 hours for tracking to update with the carrier.
Delivery Estimates and Carrier Delays
Delivery estimates are supplied by the carrier and are not guaranteed by PeptaraX. Weather, peak-volume periods, service interruptions, address corrections, and other carrier events may extend transit time. A carrier delay alone does not make an order eligible for a refund.
Address Accuracy
Purchasers are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address. Reshipment of a returned package may require additional shipping charges.
Contact us immediately if an address needs correction. We cannot guarantee that an address can be changed after fulfillment begins, and we will not redirect a shipment where doing so would create a fraud or security concern.
Delivery and Risk of Loss
Title and risk of loss transfer to the purchaser when the order is tendered to the carrier, subject to any non-waivable rights under applicable law. A carrier scan showing delivery to the address supplied at checkout is evidence of delivery. Purchasers should provide a secure delivery location and monitor tracking.
Lost, Delayed, or Damaged Shipments
Carrier delays are outside our control. If a shipment appears lost or arrives damaged, contact B within 7 days of the delivery or expected delivery date so we can open a carrier claim and review options under our Return & Refund Policy.
Keep the product, shipping carton, label, and packing materials while a claim is reviewed. We may request photographs, tracking information, a carrier case number, or other documentation. Filing a report does not guarantee a refund or replacement.
Refused or Undeliverable Shipments
Refused shipments, or shipments returned as undeliverable, may be subject to a restocking fee and are not eligible for a refund of original shipping charges.
Severe Weather and Service Interruptions
We may temporarily hold orders when severe weather, carrier suspension, or another disruption creates a material risk to transit or product integrity. When practical, affected purchasers will receive an updated estimate.
Questions
Shipping questions may be directed to BioPepCS @ Protonmail.com.
Support hours are Monday through Friday, 9am–5pm PT.